signal_number,review_category,signal,expected_condition,observed_status,redacted_evidence_reference,issue_owner,corrective_action,due_date,verification_status,reviewer_notes
1,Traffic and source evidence,Source ownership is traceable,Controlling source and any additional supplier are documented,,,,,,,
2,Traffic and source evidence,Source matches the permitted channel,Observed channel appears in the approved campaign setup,,,,,,,
3,Traffic and source evidence,Inquiry category matches advertised intent,Upstream message and receiving expectation describe the same service,,,,,,,
4,Caller journey and routing,Tracking identifier is present,Agreed identifier is available for source and receiver reconciliation,,,,,,,
5,Caller journey and routing,Call followed the intended route,Observed path matches the documented IVR screening transfer and destination flow,,,,,,,
6,Caller journey and routing,Call arrived inside the coverage window,Observed day time and time zone are within the staffed window,,,,,,,
7,Caller journey and routing,Overflow and unanswered handling worked,Observed fallback behavior matches the documented flow,,,,,,,
8,Relevance and qualification,Geography is in scope,The location signal used by the campaign is inside the agreed service area,,,,,,,
9,Relevance and qualification,Requested service is in scope,Inquiry maps to an agreed service category or documented exclusion,,,,,,,
10,Relevance and qualification,Repeat-call handling is consistent,Repeat contact is classified under the same rule across reports,,,,,,,
11,Receiving operation,Receiving team answered as expected,Connected unanswered abandoned and system outcomes are separated,,,,,,,
12,Receiving operation,Status definitions match,Each compared status uses a shared documented definition,,,,,,,
13,Receiving operation,Discrepancies have evidence references,Each disputed item points to a redacted minimal evidence set,,,,,,,
14,Corrective action and follow-through,Each material issue has an owner,One responsible owner and due date are assigned,,,,,,,
15,Corrective action and follow-through,Changes are verified before activity resumes,Correction is observed and recorded before normal activity resumes,,,,,,,